Responsible Gaming
Gambling Should Be Entertainment, Not Income
At Sandakan Gaming Club, we believe that gambling should be enjoyed as a form of entertainment only. Online casino games are games of chance with a house edge, meaning that over time, the casino always has a mathematical advantage. Never gamble with money you cannot afford to lose, and never view gambling as a way to earn money or solve financial problems.
Age Verification
Online gambling is only for players who are 18 years of age or older, or the legal age of majority in Malaysia. We are committed to preventing underage gambling and comply with all local regulations.
By accessing our website, you confirm that you are of legal age to gamble in your jurisdiction.
Warning Signs of Problem Gambling
If you recognize any of the following signs in yourself or someone you know, it may be time to seek help:
- Chasing losses: Trying to recover lost money by gambling more
- Hiding gambling activity: Being secretive about how much you gamble or how much money you spend
- Neglecting responsibilities: Prioritizing gambling over work, family, school, or personal obligations
- Gambling with money intended for essentials: Using rent, bills, or food money for gambling
- Increasing stakes: Needing to bet more money to get the same excitement
- Failed attempts to stop: Repeatedly trying and failing to reduce or quit gambling
- Mood changes: Experiencing anxiety, depression, or irritability when not gambling
- Borrowing money to gamble: Taking loans or using credit to fund gambling activities
- Loss of control: Gambling longer or with more money than intended
- Relationship and financial problems: Gambling causing conflict with family or friends, or leading to debt
Responsible Gaming Tools
We provide several tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose within a specific time period
- Reality Checks: Receive periodic reminders of how long you have been playing and how much you have wagered
- Session Time Limits: Automatically close your gaming session after a set amount of time
- Self-Exclusion: Voluntarily exclude yourself from your account for a period of time (days, weeks, months, or years)
- Account Closure: Permanently close your account if you wish to stop gambling entirely
To use any of these tools, please visit your account settings or contact our customer support team.
Support Organizations for Problem Gambling
If you or someone you know is struggling with problem gambling, help is available. Below are recognized organizations providing support:
Malaysia & Southeast Asia
- Malaysian Mental Health Association (MMHA)
Provides counseling and support services for individuals with gambling problems
Website: www.mmha.org.my - Gamblers Anonymous Malaysia
Support groups and peer-to-peer assistance for problem gamblers
Contact through local mental health services
International Organizations
- GamCare (United Kingdom)
Free counseling and support for problem gamblers
Website: www.gamcare.org.uk - GamStop (United Kingdom)
National self-exclusion scheme for online gambling
Website: www.gamstop.co.uk - Gambling Help Online (Australia)
Confidential support and resources for problem gambling
Website: www.gamblinghelponline.org.au - Responsible Gambling Council (Canada)
Evidence-based research and support for problem gambling
Website: www.responsiblegambling.org - National Council on Problem Gambling (United States)
Crisis line and resources for problem gamblers
Website: www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 (Call or Text) - Bundeszentrale für gesundheitliche Aufklärung (Germany)
Federal Centre for Health Education with gambling addiction resources
Website: www.bzga.de
If You Need Help
If you believe you have a gambling problem or are concerned about your gambling habits, please reach out for help today. There is no shame in seeking support — problem gambling is a recognized issue, and professional help is available.
Contact one of the organizations listed above or speak with a mental health professional. Your well-being is important to us.
At Sandakan Gaming Club, we are committed to promoting responsible gaming and supporting the well-being of our players.
Last updated: 2026